Studio conditions

When enrolling as a student of CASA PAZ, you agree to the following studio conditions.

— Classes are subject to change or cancellation without notice due to issues, sickness and unforeseen situations. CASA PAZ may refund, transfer or offer compensation of any kind, for classes that are changed or cancelled by us for any reason.
— Teachers are subject to change at short notice.
— Please arrive at least 5 minutes before class. Check in before each class. Late entry equals no-show. For security reasons the door of the studio is locked at the beginning of each class. If you arrive later than class commence, you will unfortunately not be let inside, and you will be registered as ‘no-show’.
— Please refrain from leaving a class early (unless it is for a medical reason, we kindly ask you to notify the teacher).
—CASA PAZ is not responsible for the safekeeping of your personal belongings within the studio, including storage of your mat in our racks.
—CASA PAZ & the studio teachers have the right to refuse entry into a class/studio at anytime for any reasonable cause, including but not limited too: misconduct, intoxication, medical grounds or failure to comply with the studio’s conditions.
—To book into a class you must either have credit in your bank account or pay at the time of booking. Class payment must be made upon booking.
—You agree that you are to be in good physical health and physically able to perform yoga exercises and other related physical activity in the studio’s offerings.
—Please follow all instructions given to you by the teachers. Failure to do so will be at your own risk and may cause injury.
—Classes may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury or death.
—CASA PAZ is in no way liable for any injury, loss of property or death resulting from attending our studio & taking part in all activities.
—By booking into a class/workshop/event at CASA PAZ, you automatically agree to these studio conditions.

—Furthermore, in order to provide you with a better customer experience, we may use your email for newsletters. You automatically agree to this when signing up at our website & agreeing to these “Terms and Conditions”. You can always unsubscribe via. the link in our e-mails.

CLASSES

Booking & Waitlists:

—We recommend that you book classes in advance to avoid disappointment.
—If a class is fully booked, there is a waitlist which you can join. If someone else cancels their booking, and you are at the top of the waitlist, you will be asked by email if you want to continue with the booking, please if you cannot make it cancel for the next person in the waitlist can join.

CANCELLATIONS

Our cancellation policy is in place to ensure everyone has a chance to take place in a class and the mats are filled. Nobody likes to miss out on a class, so please take note of the following:

—Cancellations can be made via the website through our BSPORT system / your profile.
—Class cancellations can be made up to 2 hours before the class start time.
—Students that come using 5/10 PASSES who book into a class but fail to attend will lose their PASS.
—Cancellations will not be accepted via phone, email or social media.

General payment & receipts

—CASA PAZ accepts Visa, Visa Elektron & MasterCard. We do not take any cash.
—We have the right to store your billing information in our system for charges. For memberships, we automatically withdraw the membership fee from your account. —We do not charge card-fees. * The receipt for purchases online & in studio will be sent to the entered e-mail address. The customer is responsible for whether the information entered is correct.
—Your payment card must be active, and it must be possible to complete the enrollment amount. The payment card used for enrollments must be able to make transactions via the Internet.
—Change in personal data such as name, address, email, phone number & bank account must be updated through the personal profile on BSPORT.

Update card data

—Card data can be updated by logging into your costumer profile through our BSPORT System.  
—The customer is at all times responsible for ensuring that card data is correct. If this is not complied, CASA PAZ reserves the right to deactivate the membership without notice. The memberships are not canceled, and the recurring payment still counts, but no bookings are possible until the card data are up-to-date.

Enrollments / Auto-Pays

—Memberships will continue as a monthly auto-pay until you either cancel or pause the action.
—All automatic payments for memberships are scheduled at the 1th of each month.
—When cancelling a membership, payment goes on for 1 month + running days of your current billing cycle.
—Pausing a membership needs to be at least 1 month. Please read the above terms. To pause the membership e-mail us at hello@casapazbcn.com 
—Once a membership is cancelled, it is not possible to change the current membership for the rest of the billing cycle.
—It is not possible to cancel a membership while it is on pause. In case the membership is paused and you choose to cancel it, the auto-pays will automatically be re-activated.
—We do not offer refunds when a purchase is final of any kind.
—Your membership is personal and can not be shared with anyone.
—In case you want to cancel your membership, you will need to cancel the membership through the website / your personal profile. We do not accept membership cancels via phone or social media.

5 / 10 PASSES

—For those needing a bit more freedom with classes we offer both 5 & 10 passes:
—Passes are valid for in-studio classes (does not include events & workshops).
—Passes are valid for a limited time dated when purchasing.
—We do not offer refund on passes of any kind.
—You may not share the pass with anyone else.

Courses, Events & Workshops

—Payment needs to be made upon booking.
—Please arrive at least 5 minutes before the scheduled start time of the workshop/event.
—Late entry to workshops will not be permitted or refunded.
—CASA PAZ does not offer refunds on workshops for change of mind, injury, illness or any other reason. All purchases are final.
—If you cannot attend, you may transfer your place into another person’s name. It is essential to inform CASA PAZ at least 24 hours before the start of workshop.
—For members of the studio, we offer 10% off workshops/events hosted by our own facilitators. Please e-mail us to receive the discount code.

Refusal

We reserve the right to refuse in-studio:

—Anti-social behaviour
—Abusive behaviour to staff